Prepare before the cut-off
The right document set follows ownership.
A financed vehicle, a fully paid vehicle and a handover by an authorised representative may need different evidence. Confirm the final list against the route and operator.
Practical sequence
Six document checkpoints.
Share sensitive documents only through the verified process after the route has been checked.
01Identify the owner
Use the valid identity details required for the booking and release.
02Confirm the vehicle
Match registration, chassis or other accepted identifiers to the booked unit.
03Check financing
Obtain lender permission or release when required for an active hire-purchase account.
04Authorise the representative
Prepare written authorisation when another person hands over or collects the unit.
05Record condition
Keep the Survey Report, photographs, keys and handover reference together.
06Protect the evidence
Retain the quote, invoice, payment record, booking and release notices.
Before payment
Common document categories
The final version should be attached to the actual quotation or booking—not inferred from a general webpage.
- ✓Owner identity evidence
- ✓Vehicle registration/VOC details
- ✓Lender consent when financed
- ✓Authorisation letter for a representative
- ✓Current vehicle or cover information if requested
- ✓Booking reference and confirmed terminal
- ✓Survey Report / condition photographs
- ✓Destination collection identity
FAQ
Confirm before committing.
Must I send identity documents in the first WhatsApp message?+
No. Begin with route and vehicle details. Sensitive documents should be requested only through the verified booking process.
What if the vehicle is still financed?+
Ask the lender which consent or release is required and allow enough processing time before the shipping cut-off.
Can someone else hand over the vehicle?+
Usually only with the accepted owner authorisation and representative identity. Confirm the exact wording first.
One verified thread